1. Order Processing
Processing Time: All orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been processed and shipped.
2. Shipping Methods and Delivery Time
Standard Shipping: Delivery within 5-7 business days.
Express Shipping: Delivery within 2-4 business days.
Delivery timelines depend on your location and selected shipping method. Rural or remote areas may experience slightly longer delivery times.
3. Shipping Charges
Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.
Free shipping is available for orders above [insert amount].
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your order using the tracking link provided or through our website.
5. Delivery Partners
We partner with reputable courier services such as Blue Dart, DTDC, FedEx, Delhivery, and others to ensure safe and timely delivery.
6. International Shipping
At present, we do not offer international shipping. We only ship within India.
7. Delays in Delivery
While we strive to deliver on time, unforeseen circumstances such as weather, strikes, or natural disasters may cause delays. We will keep you updated in such cases.
8. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate.
If an incorrect address is provided, reshipping costs will be borne by the customer.
9. Damaged or Lost Orders
If your order is lost or arrives damaged, please contact us within 48 hours of delivery at [Insert Email Address] or [Insert Contact Number].
We will investigate the issue and provide a resolution, including reshipping or refunding your order.
10. Returns and Refunds
For details on returns, exchanges, and refunds, please refer to our Return Policy [link here].